Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by qrbet ("qrbet," "we," "us," or "our") and applies to all personal data collected through the qrbet website at qrbet.one and all associated services, features, and communications (collectively, the "Platform").

qrbet is committed to protecting the privacy and security of all individuals who interact with our Platform. This Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you as a data subject under Philippine law.

By registering an account or using the qrbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions, which govern your use of the qrbet Platform.

2. Personal Data We Collect

qrbet collects personal data through various means, including directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party sources where permitted by law. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Philippine mobile number and email address;
• Username and encrypted password;
• Nationality and country of residence.

2.2 KYC Verification Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months);
• Selfie or facial verification image where required for identity confirmation;
• Proof of payment method (e.g., screenshot of GCash or Maya account, bank account details).

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used;
• GCash or Maya account reference numbers;
• Bank account details provided for withdrawal processing;
• Bonus and promotional transaction history.

2.4 Gaming Activity Data

• Game session history, including games played, wagers placed, and outcomes;
• Betting patterns and account balance history;
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).

2.5 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, time spent on the Platform, and clickstream data;
• Session duration and login timestamps.

2.6 Communications Data

• Records of your communications with qrbet customer support;
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Use Your Personal Data

qrbet processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your qrbet player account, including processing your registration and verifying your identity;
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of qrbet Platform features;
• KYC and AML Compliance: To verify your identity and age, conduct anti-money laundering checks, and comply with applicable Philippine financial regulations;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing Communications: To send you promotional offers, bonuses, and platform updates where you have provided consent. You may opt out of marketing communications at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the qrbet Platform;
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent Philippine authorities.

4. Legal Basis for Processing

qrbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management and service delivery;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax obligations;
• Legitimate Interests: Processing is necessary for qrbet's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

qrbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Service Providers: Third-party vendors who assist in operating the Platform, including payment processors (GCash, Maya, banking partners), KYC verification providers, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only on qrbet's instructions and in accordance with applicable data protection law;
• Game Software Providers: Licensed game developers and studios whose games are available on the qrbet Platform may receive anonymized or pseudonymized gaming activity data for technical and audit purposes;
• Regulatory Authorities: Philippine government agencies, including but not limited to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), where disclosure is required by law or regulatory mandate;
• Law Enforcement: Philippine law enforcement agencies where disclosure is required pursuant to a valid legal process, court order, or to protect the rights, property, or safety of qrbet, its players, or the public;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of qrbet's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6. Cookies and Tracking Technologies

qrbet uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience on the Platform. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function, including session management and security cookies. These cannot be disabled;
• Performance Cookies: Used to collect anonymized data about how visitors use the Platform, helping us identify areas for improvement;
• Functional Cookies: Used to remember your preferences, such as language settings and display options;
• Analytics Cookies: Used to understand aggregate usage patterns and improve Platform performance.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Security

qrbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and qrbet servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication requirements for administrative access to systems containing personal data.

While qrbet takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, qrbet will notify the National Privacy Commission and affected individuals in accordance with the requirements of RA 10173.

8. Data Retention

qrbet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations;
• Financial transaction records are retained for a minimum of five (5) years as required by the AMLC;
• Gaming activity logs are retained for a minimum of three (3) years for audit and dispute resolution purposes;
• Customer support communications are retained for two (2) years following resolution of the relevant inquiry.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with qrbet's data disposal procedures.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by qrbet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy;
• Right of Access: The right to request a copy of the personal data qrbet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to qrbet's legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact qrbet's Data Protection Officer using the contact details provided in Section 14 of this Policy. qrbet will respond to all verified data subject requests within thirty (30) days of receipt.

10. Children's Privacy

The qrbet Platform is strictly intended for individuals who are 21 years of age or older. qrbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 14.

11. International Data Transfers

qrbet's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to and processed by service providers located outside the Philippines, including cloud infrastructure providers and game software suppliers. Where such transfers occur, qrbet ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of RA 10173 and the regulations of the National Privacy Commission.

12. Third-Party Links

The qrbet Platform may contain references to third-party services or platforms. This Privacy Policy applies solely to the qrbet Platform. qrbet is not responsible for the privacy practices of any third-party services and encourages you to review the privacy policies of any third-party platforms you access independently of qrbet.

13. Updates to This Privacy Policy

qrbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the qrbet Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by qrbet, please contact our Data Protection Officer:

Email: support@qrbet.one

qrbet will acknowledge receipt of all data privacy inquiries within five (5) business days and will endeavor to resolve all requests within thirty (30) days. For unresolved complaints, you may escalate your concern to the National Privacy Commission of the Philippines.